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Live Platform Guide for Professional Services
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Overview
Live Platform Installation
Upgrading UMP 365
Setup Live Platform Server
Operation Center Portal Setup
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect
Hybrid Entities
Onboarding Prerequisites for Hybrid Service
Onboarding Hybrid Entity Services
Connecting Devices to Live Platform
Day Two Hybrid Entity Management
Editing Hybrid Entities
Switching Customers
Performing Device Actions
Viewing Device Status
Monitoring Hybrid Device Alarms
Viewing Hybrid Call Details
Hybrid Service User Permissions
Live CX
Zoom Phone Provider Exchange
Device Manager
Meeting Insights
Interaction Insights
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Switching Customers
You can switch between customers for an existing Hybrid service.
➢
To change the customer:
1.
From the Hybrid Entities drop-down list, choose
Change Customer
.
2.
Select the customer to switch and then click
Select
.
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